Returns and Refunds Policy
CORONAVIRUS SHIPPING UPDATE: DURING THIS PERIOD, FOR SAFETY REASONS WE WILL BE ONLY SHIPPING ORDERS ON MONDAY, WEDNESDAY AND FRIDAY EVERY WEEK. WE THANK YOU FOR YOUR UNDERSTANDING AND SUPPORT.
Please note that Royal Mail is currently experiencing Christmas-like demand but operating with reduced hours and severely reduced staff. You may experience longer delivery times than usual due to this, please note that Royal Mail delivery times are out of our control. we recommend upgrading your shipping to a signed for method for peace of mind in these unprecedented times, but please note although Express Shipping is still their fastest method and tracked every step of the way, Royal Mail is no longer able to guarantee next day delivery for any items.
Order Risk Free - 14 Day Refund Period
Our policy lasts 14 days. Just contact us within 14 days of receiving your item if there are any issues.
Personalized, custom printed, made to size/order items are non-returnable and cannot be exchanged. Clothing is non-returnable as it is made to order as are the rings and bracelets made to size. Please ensure all the sizing details are correct before placing an order. If you would like to know more about this before placing an order, please contact us.
To complete your return, we require a receipt or proof of purchase as well as receiving the order back and any other qualifying items (i.e. any free items received in an offer).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
-Items showing signs of use.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error (such as improper use in conditions we advise against i.e. washing in the dishwasher, bending repeatedly, wearing in water as chlorine, limescale and other things lead to deterioration of non-prescious metals at a faster rate etc.)
-Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take up to 14 days for an order to be checked and refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Store credit can be given for the amount the item has been purchased for.
Horn ware is made out of natural materials and are entirely crafted by hand. As such they can present some marks from the crafting process or the life of the animal. We do not aim for a perfectly blemish free mirror polish on horn items as they are intended to have some character and the small marks they bear are part of their very nature. Only items that are received leaking or have been smashed in transport despite careful packaging are considered damaged and therefore eligible for exchanges. If you decide you are not happy with the item, you can return your horn ware for a refund under the 14 day refund condition, subject to the same terms. Postage costs are non refundable and free item return policy should it apply as detailed on this page.
Wrong address supplied
You as a buyer are responsible for providing us with your correct address. Should you provide us with the wrong address and contact us after the item has been shipped, you will not be entitled to a refund or re-shipping unless the item is returned to us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: SkullVikings, 59-61 Milford Road, Reading, Berkshire, RG1 8LG, United Kingdom. We do not cover the cost of the item you're returning to us, however we won't charge for the delivery of your replacement either by our normal shipping method.
If you have ordered something in the wrong size and we are able to exchange it (non-custom made items only subject to available stock. Custom made or made to order/size items cannot be exchanged) then postage will have to be covered by you. A link will be provided to be able to do so.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: SkullVikings, 59-61 Milford Road, Reading, Berkshire, RG1 8LG, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a shipping service which is tracked or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We cannot issue refunds without receiving the order back.
DISCOUNT CODE POLICY
Discount codes must be entered correctly at the time of purchase. We do not offer retroactive refunds for the customer's failure to enter the code in the correct place at the time of ordering. If you are having an issue with a code, please contact us before purchase. It is the customer's responsibility to enter the code pre-purchase and we assume no responsibility or offer refunds for failure to do so. If you have any issues, contact SkullVikings pre-purchase.
Must be claimed at the time of the offer. If you think you are entitled to receive a free item under an offer but it is not showing up, this may be because you no longer qualify or the offer has expired. Free items are listed as WHILE STOCK LASTS.
If you qualified for a free item, but before checking out removed an item which no longer entitles you to the aforementioned free item, even if your free item remains in the cart, it will not be sent. i.e. if you spend over £30, you will receive a free gift pouch offer. You remove one item or use a discount code, now only spending £15 but through a glitch the pouch was not removed from the cart, you will not receive the free pouch as you did not spend the minimum amount required.
If you're returning an order that qualified for a free item, you'll have to return the free item as well.Not returning the item offered for free under the promotion will result in its price being deducted from your refund.